Frequently Asked Questions
Everything you need to know about Joeydolls products and services.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international shipping can take 10-21 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for unused items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Are Joeydolls products safe for children?
Yes, safety is our top priority. All our dolls and accessories undergo rigorous testing to meet and exceed international toy safety standards, ensuring they are safe for all recommended age groups.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.