Returns & Exchanges

At Joeydolls, we want you to love your purchase; if you are not completely satisfied, we offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene and safety reasons, products must be in their original condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Securely pack the item in its original Joeydolls packaging, ensuring all tags and accessories are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item, we will process your refund to the original payment method within 5-7 business days.